Privacy Policy

1. Who we are

East Coast Drone Media is the trading name used for this drone photography, video and inspection service. In this notice, “we”, “us” and “our” mean East Coast Drone Media.

We provide services through eastcoastdrone.co.uk. For privacy enquiries or requests about your personal information, please use the website enquiry form and state that your message is a data protection request.

2. What personal information we collect

When you make an enquiry or use our services, we may collect:

• your name;
• your email address and telephone number;
• the property or site address;
• your preferred date and service type;
• details you include in your enquiry;
• your confirmation that you have permission for the requested filming; and
• technical information generated when you use the website, such as IP address, browser/device information, security logs and basic usage information where supplied by our hosting or security services.

We do not intentionally ask you to provide special category information through the booking form. Please do not put unnecessary sensitive information into the free-text enquiry box.

3. Why we use your information

• to respond to enquiries and provide quotations;
• to check whether a requested service can be carried out safely and lawfully;
• to arrange and deliver agreed drone photography, video or inspection services;
• to communicate with you about your enquiry, booking or delivery;
• to keep appropriate business, accounting and tax records;
• to prevent fraud, misuse, spam and security incidents; and
• to meet legal or regulatory obligations.

4. Lawful bases

Depending on the circumstances, we rely on the following UK GDPR lawful bases:

• Steps before entering into a contract / contract: to handle an enquiry, quotation and agreed service.
• Legitimate interests: to operate, secure and improve the business, keep reasonable records and deal with genuine enquiries.
• Legal obligation: where information must be kept or disclosed to comply with law, tax requirements or a lawful request.
• Consent: where the law requires consent for a particular optional activity, such as certain non-essential cookies or marketing communications. We do not currently use the website to send marketing newsletters.

5. Drone photographs and video

Drone operations can incidentally capture identifiable people, vehicles, neighbouring property or other personal information. We handle such material in accordance with our Drone Privacy Notice and applicable UK data protection and aviation requirements.

We do not deliberately film inside private homes or other places where people would reasonably expect privacy unless there is a lawful and specific reason to do so.

6. Who we share information with

We may share personal information only where reasonably necessary to provide the service, operate the website, comply with the law or protect our legitimate interests. This can include:

• our website hosting and form-processing provider, Netlify;
• our email service provider where enquiry messages are delivered to our business inbox;
• professional advisers or insurers where reasonably necessary;
• law enforcement, regulators, courts or other authorities where legally required; and
• service providers who process information on our behalf under appropriate contractual or legal arrangements.

We do not sell customer personal information.

7. International transfers

Some technology providers we use may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal transfer mechanism and suitable safeguards are in place as required by applicable data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. As a guide, enquiry records may normally be retained for up to 12 months after the last meaningful contact if there is no ongoing business relationship.

Customer, payment and accounting records may need to be retained for longer where required by tax, accounting, insurance or other legal obligations. Images and video created for a customer may normally be retained for up to 12 months after delivery unless a different period is agreed or retention is necessary for a legal or insurance purpose.

9. Your data protection rights

Subject to legal exceptions, you may have rights to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and data portability. Where we rely on consent, you may withdraw it at any time.

To exercise a right, use the website enquiry form and clearly mark your message as a data protection request. We may need to verify your identity before responding.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

11. Children

This website is not directed at children. We do not knowingly collect personal information from children through the booking form.

12. Changes and complaints

We may update this notice when our services, technology or legal requirements change. The latest version will be published on this website.

If you have a concern about how we use your personal information, please contact us first using the website enquiry form. You also have the right to complain to the UK Information Commissioner’s Office (ICO).