Terms and Conditions

1. Business and enquiries

East Coast Drone Media is operated by Roger Gibbs as a sole trader. Correspondence address: Lytchett House, 13 Freeland Park, Wareham Road, Dorset, BH16 6FA, United Kingdom. Website enquiries are not confirmed bookings. We agree the scope, location, deliverables, price and booking details individually by email.

2. Services and prices

Our advertised prices are Residential Photography £20, Commercial Photography £40, and Aerial Visual Inspections £45. These prices include travel within a 20-mile radius of Somerleyton, Suffolk, subject to confirmation that the location is within the coverage area. The number of photographs and/or video clips, and any additional work or cost, will be agreed before booking.

Aerial Visual Inspections supply images or video only. They do not include structural surveys, technical assessment, defect diagnosis, engineering advice or certification.

3. Booking and payment

Bookings are agreed by email after assessing location, airspace, weather, safety and operational availability. Once the service is ready to operate lawfully and a booking is confirmed, payment is due in cash before photography begins. A receipt will be provided. The website accepts enquiries only and does not take online payments.

4. Consumer cancellation rights

Consumers booking at a distance will generally have a statutory 14-day cancellation period for service contracts, subject to applicable exceptions. We will provide the required cancellation information and a cancellation method when confirming an eligible booking. If you ask us to start a service during that period, we will obtain the legally required express request and explain any permitted charges if you cancel after work has begun. Where a service is fully performed during the cancellation period, loss of the right to cancel requires the applicable legal conditions to have been met.

In addition, customers may cancel free of charge up to 24 hours before the appointment. For later cancellations outside statutory rights, any charge will be fair, proportionate and legally justified; full payment will not automatically be forfeited.

5. Weather, airspace and safety

Flights depend on safe conditions, legal airspace access, necessary permissions and operating requirements. We may postpone or decline unsafe or unlawful work. If we cannot provide the agreed service, we will offer an alternative date or a refund, as appropriate and without affecting statutory rights.

6. Delivery and retention

We aim to deliver agreed photographs or videos within five working days of the session by email attachment or private download link. We will communicate delays promptly. Any expressly agreed deadline takes precedence over this target. Customer access to the restricted Google Drive delivery folder will be removed 14 days after delivery. We normally retain private copies for 60 days after delivery, subject to lawful exceptions.

7. Customer use of images

Subject to the rights held by the photographer and any third parties, customers receive a non-exclusive, worldwide, perpetual licence to use delivered images and videos for personal and commercial purposes, including websites, social media and advertising. Customers may crop and edit the files. Reselling the unmodified files as standalone stock media or transferring copyright is not included unless separately agreed. The customer is responsible for obtaining any additional permissions needed for their particular use, including privacy, location or third-party rights.

8. Portfolio permission

We will not publish commissioned customer images or videos in our website portfolio, social media or advertising without specific permission. Such permission will be documented separately from the booking.

9. Quality and complaints

Services will be carried out with reasonable care and skill. If you have a concern, contact us at our enquiry form; we aim to respond within seven working days. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 or liability for death or personal injury caused by negligence.

10. Changes and contact

The terms applicable to a confirmed booking will be provided before the contract is agreed. Contact us at our enquiry form.